Our COVID-19 Policies & Safety Measures

A family run business, Jacobsons is deeply committed to the care and well-being of our team and our community. We understand these are uncomfortable times and appreciate your understanding and patience. We are with you, we are here to help and our top priority is your health and safety.

Throughout the COVID-19 pandemic, we have and will continue to uphold all Ottawa Public Health (OPH) recommendations and municipal By-Laws. We are constantly adapting to support all suggested measures set forth by these authorities and by the Ontario Government and reviewing our procedures frequently to ensure we’re providing the safest possible shopping experience. 

As part of our commitment to our guests, our team and out community, we request the help and support of everyone in the following ways:

Face Masks 

It is with hopeful hearts that we see restrictions ending and a view to moving forward from the COVID-19 pandemic. We very much welcome guests to enjoy our space both unmasked or masked based on everyone's personal level of comfort.

Since 2020, with each new development we have added our own lens of safety and continue to take an abundance of caution. As a continued measure of safety and to be cognizant of everyone's comfort, our team will remain masked until at least April 21st.  

Social Distancing 

Wearing a face mask, combined with the important practice of social distancing has been shown to be one of the most effective measures for self-protection against COVID-19. While visiting us, we ask that you do your best to maintain a distance of 6 feet from anyone outside your household or bubble. Throughout the shop, you’ll notice plexiglass screens and carefully placed stanchions to help guide your visit and create the necessary space for social distancing while you enjoy your shopping.

Hand Sanitization

Hand sanitizer is available for use in the vestibule of the shop. We ask that all guests please sanitize their hands before entering the store. Our team members are equipped with sanitizer at each station as well, in addition to hand-washing sinks. Hand-washing and sanitization are required by all our team members at frequent intervals throughout the day.

Weekly Hours of Operation & Online Shopping

We are open for in-store shopping seven days a week. Our hours can be found in the footer of our website. We hope this provides ample opportunities to safely visit our shop.

Throughout the pandemic, our online shop has remained available 24/7. With over 3000 products, including all of our delicious cheeses, we hope our online experience parallels our in-store service. Our phone lines (613-746-6002) are also available to take orders Monday through Friday from 10am to 5pm.

Curbside Service & Home Delivery

We are pleased to continue offering our curbside pick-up service Mondays through Saturdays. Home delivery can be arranged Mondays through Fridays. Please note that on average orders can take between 4 to 48 hours to fulfill during peak volume. 

Stay Safe & Please Stay Home if You Feel Unwell 

Should you be feeling sick in any way, please stay home. We require the same of all our employees and are quick to encourage testing or self quarantining should there be any sign of illness. 

We want everyone to be well and to stay safe. Should you wish to do your groceries or other shopping with us and are feeling unwell, please call to speak with one of our Guest Services Representatives or visit us online at Our home delivery service is here for this reason and we are happy to ensure all your favourite comforts come to you with contactless service.