Jacobsons COVID-19 Policies & Safety Measures

A family run business, Jacobsons is deeply committed to the care and well-being of our team and our community. We understand these are uncomfortable times and appreciate your understanding and patience. We are with you, we are here to help and our top priority is your health and safety.

Throughout the COVID-19 pandemic, we have and will continue to uphold all Ottawa Public Health (OPH) recommendations and municipal By-Laws. We are constantly adapting to support all suggested measures set forth by these authorities and by the Ontario Government and reviewing our procedures frequently to ensure we’re providing the safest possible shopping experience. 

As part of our commitment to our guests, our team and out community, we request the help and support of everyone in the following ways:

Face Masks

At Jacobsons, all team members and guests must wear a face mask that covers their mouth and nose at all times. Should you be unable to wear a face mask due to a medical condition, a face shield must be worn. A brief health questionnaire may also be asked before entry that confirms you have not recently travelled outside of the country (within the last 14 days) and have no known symptoms of COVID-19. 

*Children under 2 years old are exempt from wearing face masks as per the direction of Public Health.

Social Distancing 

Wearing a face mask, combined with the important practice of social distancing has been shown to be one of the most effective measures for self-protection against COVID-19. While visiting us, we ask that you do your best to maintain a distance of 6 feet from anyone outside your household or bubble. Throughout the shop, you’ll notice plexiglass screens and carefully placed stanchions to help guide your visit and create the necessary space for social distancing while you enjoy your shopping.

Capacity Limitations

We are limiting the number of guests in the shop at one time. Currently, we are following the Provincial mandate and operating at 50% capacity. While our lineups do move quite quickly, during the colder months please bundle up before you visit in the event of a small outdoor wait time.

On occasion, you’ll notice our friendly Security Guard greeting you on your way into the shop. They are there to ensure your safety and to help us monitor when the shop is getting close to capacity. 

Hand Sanitization

Hand sanitizer is available for use in the vestibule of the shop. We ask that all guests please sanitize their hands before entering the store. Our team members are equipped with sanitizer at each station as well, in addition to hand-washing sinks. Hand-washing and sanitization are required by all our team members at frequent intervals throughout the day.

Weekly Hours of Operation & Online Shopping

We are open for in-store shopping seven days a week. Our hours can be found in the footer of our website. We hope this provides ample opportunities to safely visit our shop.

Throughout the pandemic, our online shop has remained available 24hrs per day. With over 3000 products, including all of our delicious cheeses, we hope our online experience parallels our in-store service. Our phone lines are also available to take orders Monday through Saturday from 10am to 4pm.

Curbside Service & Home Delivery

We are pleased to continue offering our curbside pick-up service Mondays through Saturdays. Home delivery can be arranged Mondays through Fridays. Please note that on average orders can take between 4 to 48 hours to fulfill during peak volume. 

Stay Safe & Please Stay Home if You Feel Sick or have Travelled 

Should you have recently returned from out of the country or are feeling sick in any way, please stay home. We require the same of all our employees and are quick to encourage testing or self quarantining should there be any sign of illness. 

We want everyone to be well and to stay safe. Should you wish to do your groceries or other shopping with us and are feeling unwell, please call to speak with one of our Guest Services Representatives or visit us online at Our home delivery service is here for this reason and we are happy to ensure all your favourite comforts come to you with contactless service.