Our shipping policy

Holiday Shipping Update:

Due to increased holiday demand, all national courier services are experiencing delays with Canada-wide shipments. For orders shipping via UPS, please note we cannot guarantee delivery on or before a certain date. 

Please allow up to 10-15 days for your packages to arrive once your order leaves our shop. We're working hard to get your orders to you as quickly as possible and appreciate your understanding during this busy time.

If you have any questions or need further assistance, please don’t hesitate to reach out. We’re here to help! 

Canada Post Labour Disruption:

Due to the Canadian Union of Postal Workers (CUPW) initiating a national strike on Friday, November 15, 2024, packages sent out with Canada Post just before the disruption may experience delays beyond our control.

Rest assured, we are still shipping orders for safe and timely delivery across Canada via UPS as an alternative delivery service to Canada Post. This change aims to minimize any delays and ensure your orders are delivered as quickly as possible.

Our team is available to assist with any questions or concerns you may have regarding your orders. Please reach out if you need any help.

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Jacobsons is pleased to offer Canada-wide delivery for of our shelf-stable food items, including our Boxed collection of gifts and many of our online grocery items.  

All our shipments are delivered by either UPS, FedEx or Canada Post at a flat rate of $10 for all Canadian Provinces and $25 for the Territories and Nunavut. Delivery times are typically 1-7 days, depending on their destination. Please allow for extra time for orders shipping in the weeks leading up to major holidays, such as Christmas and Easter.

We pride ourselves on delivering the highest quality service to all our customers and we only offer shipping across Canada on grocery or gift items that are specifically designed to travel well. That means we don’t ship cheese or large gift baskets because we cannot guarantee our products will arrive in pristine condition.  

Some orders may require a signature for delivery if there are special handling requirements or considerations that may affect the quality of the product. For example, if part of your order cannot withstand freezing temperatures, we will require a signature on delivery so that the item won’t be left outside for a prolonged period of time when delivered.  

Winter Shipping Guidelines

Please note that many of our shelf-stable products, such as oils, dressings, beverages, and pickles, are susceptible to damage if exposed to temperatures below freezing. To help ensure your order is protected from freezing temperatures, orders containing liquids may not ship out immediately. In these cases, our team will contact you directly to arrange a refund or a later (warmer) shipping date.

As always, we are doing our best to ensure each delivery is processed and arrives as quickly and as safely as possible. However, our guests may experience delivery delays due to product availability, carrier challenges and extreme weather beyond our control. If you have questions about your order, please contact us.