Delivery Info

Let us come to you.

We offer three convenient ways to shop our full selection of fine foods and artisanal cheeses from the comfort of your own home. You can visit us in-store, online or connect with us by phone. For those local to the Ottawa area, we are pleased to offer local delivery and curbside pickup service. 

If you wish to schedule your order for a specific time, please leave us a note at checkout and we'll do our best to accommodate your preference.  

Local Delivery (Ottawa) 

Let us bring our fresh products, catering platters, Cheese of the Month Club service and signature gifts right to your doorstep.

Through our local courier, we guarantee timely delivery of our cheese and fresh pastries—making sure our products arrive safely, beautifully and ready to serve! Order processing times are typically within 4 to 72 hours and are scheduled Monday to Friday. Our local deliveries typically arrive between 11:30 am and 5:30 pm. You'll receive an email notification once your order ships, letting you know it's on the way!

We offer local delivery service within the following Ottawa area:

K1B, K1C, K1E, K1G, K1H, K1J, K1K, K1L, K1M, K1N, K1P, K1R, 
K1S, K1T, K1V, K1W, K1Y, K1Z, K2A, K2B, K2C, K2E, K2G, K2H, K2J, 
K2K, K2L, K2M, K2P, K2R, K2S, K2T, K2V, K4A, J8T, J8R, J8P, J8Z, 
J8Y, J8X, J8V, J9A, J9H, J9J 

Contact us at 613-746-6002 if you are not sure if your shipping address lies within our delivery area. We are here to help!  

Curbside Pickup (Ottawa) 

If you’d like to stop by and pick up your grocery order, we offer curbside service for all our guests.

We always do our best to fulfill your order as quickly as possible. Order processing times are typically within 4 to 72 hours and are scheduled Monday to Saturday. While we always strive for the same day or 24-hour service, please note we cannot guarantee this as a usual commitment.

Once your curbside order has been processed and is ready for pick up, we will call you to let you know you can come and collect. Orders can be collected between 10 am and 4 pm, Monday through Saturday.

When you arrive at Jacobsons, please call 613-746-6002 to let us know you've arrived. We will need your four-digit order confirmation number and the full name the order was placed under to retrieve your order. One of our personal shoppers will be there to say hello and will come to meet you in our parking lot off of Champlain Avenue.

Depending on volume, it may take us a few minutes to retrieve your items. We appreciate your patience and thank you again for supporting us at Jacobsons.

Canada-Wide Delivery

We are pleased to offer Canada-wide delivery for of our shelf-stable food items, including our Boxed collection of gifts and many of our online grocery items.

All our shipments are delivered by either FedEx or Canada Post at a flat rate of $10 for all Canadian Provinces and $25 for the Territories and Nunavut. Delivery times are typically 1-7 days, depending on their destination. Please allow for extra time for orders shipping the weeks leading up to major holidays, such as Christmas and Easter.

We pride ourselves on delivering the highest quality service to all our customers, and we only offer shipping across Canada on grocery or gift items that are specifically designed to travel well. That means we don’t ship cheese or large gift baskets because we cannot guarantee our products will arrive in pristine condition.

Some orders may require a signature for delivery if there are special handling requirements or considerations that may affect the quality of the product. For example, if part of your order cannot withstand freezing temperatures, we will require a signature on delivery, so the item won’t be left outside for a prolonged period of time when delivered.