Our shipping policy
Jacobsons is pleased to offer Canada-wide delivery for of our shelf-stable food items, including our Boxed collection of gifts and many of our online grocery items.
All our shipments are delivered by either FedEx or Canada Post at a flat rate of $10 for all Canadian Provinces and $25 for the Territories and Nunavut. Delivery times are typically 1-7 days, depending on their destination. Please allow for extra time for orders shipping in the weeks leading up to major holidays, such as Christmas and Easter.
We pride ourselves on delivering the highest quality service to all our customers and we only offer shipping across Canada on grocery or gift items that are specifically designed to travel well. That means we don’t ship cheese or large gift baskets because we cannot guarantee our products will arrive in pristine condition.
Some orders may require a signature for delivery if there are special handling requirements or considerations that may affect the quality of the product. For example, if part of your order cannot withstand freezing temperatures, we will require a signature on delivery so that the item won’t be left outside for a prolonged period of time when delivered.
Winter Shipping Guidelines
Please note that many of our shelf-stable products, such as oils, dressings, beverages, and pickles, are susceptible to damage if exposed to temperatures below freezing. To help ensure your order is protected from freezing temperatures, orders containing liquids may not ship out immediately. In these cases, our team will contact you directly to arrange a refund or a later (warmer) shipping date.
As always, we are doing our best to ensure each delivery is processed and arrives as quickly and as safely as possible. However, our guests may experience delivery delays due to carrier challenges and extreme weather beyond our control. If you have questions about your order, please contact us.