Refund Policy

If for any reason you are not satisfied with your Jacobsons purchase, please contact us. If we are not able to correct any issues to your satisfaction, we will gladly accept a return of the product and refund your purchase price. As we must issue refunds to the credit card on which payment was processed, we are only able to issue refunds to the purchaser (not the recipient). Please note that refunds will be issued for the value of the returned product – we cannot refund freight charges. Please note that all returned items, must be unopened, and in their original condition.

Damages – While we take great care to ensure your gift box is packed to survive the trip, damages may occur in transit. Should damages occur, we will gladly refund you for any damaged or unusable products. If your box arrives damaged to you, please take photo of the damaged items in the box and email it to us at ottawa@jacobsons.ca along with contact details on how we can get a hold of you. We will need the photos so we can place a claim with the shipping company. Or, you can always contact us by phone at (613) 746 6002.

Cancellations – Should you wish to cancel your order, please contact us directly by phone at (613) 746 6002. Orders may be cancelled at any time prior to shipping. Orders usually ship next day or sooner, so if you need to cancel, please contact us immediately. Unfortunately, we are not able to cancel orders after they have shipped.

Cancellation/Return/Refund Shipping – Orders cancelled after shipping and all other returns will incur a return charge equal to the cost of freight on the original shipment. In most cases the charge is a flat $10.00 plus applicable unless it is shipped from a rural area (see our standard freight policy). This charge is necessary to cover only a portion of the freight charges we incur to return the package.